| Course Name | Course Code | Overview | Book Now |
|---|---|---|---|
| A6 e-tron | A6 | In this session we will look at the A6 e-tron as an Approved Used proposition to our customers. We will look at some of its features and how to position the A6 e-tron to customers who may not have considered moving to electric. | Book Now |
| Call Quality | ACQ | This session is structured around the used car SCAN quality criteria to ensure we are promoting the Approved Used programme, collecting the correct information, offering an appointment and test drive as well as delivering compliant, engaging interactions. | Book Now |
| Making Calls Count | AMCC | In this session we will look at how to effectively use the telephone for both inbound & outbound calls as part of the customer contact strategy as well as methods to book an appointment. | Book Now |
| Creating Professional Videos | AVID | In this session we will cover best practice for creating an Introduction Video, 5 Point Walk Around or a Follow-Up video and how they can impact the customer journey | Book Now |
| New Starters | |||
| Introduction to the Approved Used Programme | AUOH | In this session we will look at the AUDI Approved Used Programme and how we can handle customer objections effectively. | Book Now |